Last Updated: June 1st, 2020
This website is not designed for, or directed to, children under the age of 13 and Flex-Metrics does not intentionally collect information about anyone under the age of 13 on this website.
EU-U.S. and Swiss-U.S. Privacy Shield
Flex-Metrics’s accountability for personal data we receive under each of the Privacy Shield Frameworks and subsequently transfer to a third party is described in the applicable Privacy Shield Principles. In particular, Flex-Metrics remains responsible and liable under the applicable Privacy Shield Principles if third-party agents that we engage to process personal data on our behalf to do so in a manner inconsistent with those Principles, unless Flex-Metrics proves that we are not responsible for the event giving rise to the damage.
Flex-Metrics commits to resolve complaints about collection or use of your Personal Information. Individuals in the European Union with inquiries or complaints regarding our Privacy Shield policy should first contact Flex-Metrics via email at or via mail at 709 S. Jefferson St, Roanoke, VA 24016 Attn: CEO. For any Privacy Shield complaints that cannot be resolved with Flex-Metrics directly, Flex-Metrics has committed to refer unresolved Privacy Shield complaints to the EU Data Protection Authorities or the International Centre for Dispute Resolution/American Arbitration Association, an alternative dispute resolution provider located in the United States. For any Privacy Shield complaints that cannot be resolved with Flex-Metrics directly, please contact or visit the ICDR/AAA at http://go.adr.org/privacyshield.html for more information or to file a complaint. The services of the ICDR/AAA are provided at no cost to you. As further explained in the Privacy Shield Principles for each of the Privacy Shield Frameworks, a binding arbitration option will also be made available to you in order to address residual complaints not resolved by any other means.
“Anonymous Information” means information that does not personally identify an individual, including aggregate demographic information.
“Customer” means an entity which receives services from Flex-Metrics pursuant to a written agreement.
“Information” means, collectively, Personal Information, Anonymous Information and Sensitive Information.
“Partner” means an entity which participates in the Flex-Metrics Partner Network Program pursuant to a written agreement(s).
“Partner Network Program” means one or more partner programs operated by Flex-Metrics allowing Partners to, among other things: refer prospective customers to Flex-Metrics and receive a referral fee or an on-going commission fee; maintain end-user relationships on Participating Partner contracts; or manage billing functionality for Customers.
“Personal Information” means information that can identify a person as a specific individual, such as name, phone number, email address, Social Security number or credit card number. Personal Information includes the information provided by Customers or Partners which may be necessary for Flex-Metrics to provide the Flex-Metrics services. Personal Information includes Personal Information provided by Partners.
“Sensitive Information” means personal information that reveals a natural person’s race; ethnic origin; political, philosophical or religious beliefs; trade union membership; information specifying a person’s sex life; or that concerns a natural person’s health or medical condition.
How Flex-Metrics Collects Information
1. Personal Information. Flex-Metrics may gather Personal Information in the following manner:
Personal Information may be provided to us on our websites through surveys, chats, contests, service inquiries, service orders, service requests, web based forms, or other means
You may provide Personal Information to us via telephone calls, emails or written correspondence;
You may provide Personal Information in connection with our Referral Program;
Personal Information may be provided in connection with the provision of services (including billing information) or a visit to any of our facilities. Such collection may be online or offline;
You may provide Personal Information in connection with a job application; and
Third party providers may provide Flex-Metrics with your Personal Information.
3. Anonymous Information. Flex-Metrics may gather Anonymous Information about you on our websites via automated technical means, such as Cookies and as described in the Google Analytics section.
4. Sensitive Information. Flex-Metrics does not collect any Sensitive Information nor does Flex-Metrics desire to receive any Sensitive Information.
How Flex-Metrics Uses Information
1. Personal Information. Flex-Metrics may use Personal Information to:
Process service requests and answer service inquiries;
Provide and change the services, including communicating with you about the services;
Process payments and provide accurate billing and shipping;
Maintain accurate accounts, manage Customer relationships, manage Partner relationships, provide Customer support and provide Partner support;
Market our products/services, including recommending products/services that might be of interest to you;
Improve our service offerings;
Improve this website;
If you are a Partner, to evaluate prospective Customers, quote services to you or to prospective Customers or to contact prospective Customers and/or the Partner;
Process your job application;
Process your referral as part of the Referral Program; or
Perform other functions as described at the time of collection.
2. Anonymous Information. Flex-Metrics uses Anonymous Information we collect for internal purposes, marketing purposes, to improve our services and this website and as set forth in the Google Analytics section above.
1. Personal Information. Flex-Metrics does not disclose Personal Information to third parties except as set forth below. Flex-Metrics may share Personal Information with third parties:
When we work with businesses, partners or agents to provide services for you on our behalf or to help process or service your request or correspond with you. For example, Personal Information may be provided to a third party to verify the validity or credit limit of your credit card.
When we work with businesses, partners or agents to develop a direct relationship with you.
In connection with the Referral Program.
As may be required by lawful requests by public authorities (i.e. through a subpoena, search warrant, other legal process), including to meet national security or law enforcement requirements.
When, in Flex-Metric's reasonable opinion, disclosure is required to enforce our legal rights or to protect the rights and safety of others.
2. Anonymous Information. Flex-Metrics may share Anonymous Information with third parties.
Flex-Metrics will only use Personal Information in a way that is compatible with and relevant for the purpose for which it was collected or authorized. To the extent necessary for those purposes, Flex-Metrics takes reasonable steps to ensure information is accurate, complete, current and reliable for its intended use.
Flex-Metrics and our affiliated businesses, partners and agents may use email to communicate with Customers, respond to emails or to inform you about events or new products which you may be interested in. We will not send commercial solicitation emails to you if you request that such emails not be sent. Please see the “Choice” section below for more information about opting-out of commercial emails.
You may choose to opt-out of: (a) commercial email communications as described in “Email Communications” above; (b) disclosures of Personal Information to third parties for a purpose incompatible with the purpose for which it was originally collected (except as set forth in Sharing Information 1(a) or 1(c) above). It may take up to ten (10) days to remove your contact information from our marketing communications list. You may also choose not to provide us with certain information, but that may result in the inability of Flex-Metrics to assist with requests for information or to provide the services. If you wish to opt-out, please send your request to: firstname.lastname@example.org or by mail to:
709 S. Jefferson St.
Roanoke, VA 24016
Flex-Metrics takes reasonable precautions to safeguard the Personal Information we collect from loss, misuse and unauthorized access, disclosure, alteration and destruction. Such measures apply generally to the Flex-Metrics systems and facilities rather than to particular Customer environments/systems. No system can be completely secure and Flex-Metrics does not guarantee that Personal Information will always remain secure.
If you wish to correct, amend or update your Personal Information, please contact us via email at email@example.com or by mail to:
709 S. Jefferson St.
Roanoke, VA 24016
Historical event records are not subject to modification. For example, if we collect Personal Information in connection with a visit to our facilities, we are unable to delete that information from our records.
Verification and Dispute Resolution
Third Party Links and Policies
This Website may contain links to other websites. Please note that when you click on one of these links you are “moving” to another website. Flex-Metric is not responsible for the information privacy practices or the content of these other websites. Flex-Metric encourages you to read the privacy policies of these linked websites as their information privacy practices may differ.